Frequently Asked Questions
About Video Blocks
Trouble Using Clips
What is Video Blocks?
VideoBlocks.com is a subscription-based website that provides members with unlimited downloads of stock video, motion backgrounds, production music, sound effects, special effects, After Effects templates and much more. You can learn more about us here.
How does Video Blocks work?
Video Blocks is subscription-based. Once subscribed, you have unlimited access to download everything on site - as much as you want, as often as you want. Once you download a clip it is yours to keep and use forever, royalty-free, even if you change your subscription or cancel your account.Back to Top
What browsers are compatible with Video Blocks?
All browsers support Video Blocks. However, some versions of Safari and Internet Explorer have trouble handling certain features of the site. We recommend using Chrome or Firefox for best results.
Whatâ€™s the difference between the two download buttons?
There are two download buttons -- one labeled â€œDownload (MP4)â€ and another labeled â€œDownload (MOV).â€ The first one is for an H.264 MP4 file and the second is for a Quicktime Photo-JPEG file. Both clips have the same resolution and frame rate (unless otherwise noted).
The difference is in how the file is compressed. The Photo-JPEG compresses the file less, resulting in better image quality, but a larger file size. The MP4 H.264 compresses the file, causing a slight loss in image quality, but significantly decreases the file size.
Which download button should I use? Which file format is right for me?
To put it simply, Photo-JPEG is your best option for the highest quality possible.
However, the MP4 video still offers stunning visual quality at a significant reduction of file size. There is only a slight difference visually between the MP4 and Photo-JPEG formats.
If youâ€™re using the clips for professional or broadcast purposes or plan on doing heavy post-processing to it (i.e. color correction or visual effects), we suggest using the Photo-JPEG clip since it contains more image data.
If youâ€™re just looking to casually add a video clip to a school project, a worship service or other personal project, chances are the MP4 download will be more than capable.
Finally, if Internet download speeds are a concern for you, we suggest using the MP4 files. Because the file size is so much smaller, you will be able to download each clip faster.
What is an alpha channel and how do I use alpha channel clips?
An alpha channel is a layer in a video clip that makes part of the frame transparent in an editing program.
When you import an alpha channel clip into an editing program, the alpha channel automatically becomes transparent (it is usually the black space in the clip). Just drag and drop your footage under the alpha channel clip. Make sure your editing program supports alpha channels.
For tips on using alpha channels in Sony Vegas, please read this article.
Do you offer clips in PAL format?
At this time, all of our video clips are in NTSC format. However, you can convert the clips to PAL format without any noticeable loss in quality.
Are the previews just shortened versions of the downloaded clips?
No. What you see in a clip preview is exactly what youâ€™ll get in the downloaded file.
Do the video clips have sound?
No, our video clips do not have sound.Back to Top
Why am I unable to view a clip preview?
Try clearing your browserâ€™s cache and trying again. Also be sure that Java is up to date. Occasionally a preview clip may be broken, so if the issue persists, please contact us.
Why does a clip preview say â€œaccess denied?â€
This message does not mean that weâ€™ve blocked you from having access to the clip. It simply means that the preview file is missing or has a broken link. You should still be able to download the clip successfully. But please report the clip so we can fix the preview!
Why does my browser display a â€œWeb page not found/not availableâ€ message when I try to download a clip?
Try using Firefox or Chrome as your browser, as Internet Explorer tends to display this message and frequently has trouble running our site. Or, try clearing your browserâ€™s cache and trying again. If those fixes donâ€™t work, please contact us and let us know.
Why is a download timing out or not completing?
Video files can be very large in size (a few of our clips are around 1 GB), so make sure your internet connection isnâ€™t being slowed or interrupted during a download. We also offer compressed .mp4 versions of our clips that should save you both time and space in downloading.
The mp3 files arenâ€™t downloading. How do I download them?
Right-click the Download button and choose â€œSave File Asâ€ (or whichever similar option is given depending on your browser). If youâ€™re using Safari consider trying another browser, as Safari sometimes has trouble downloading our audio files.Back to Top
I cant find my downloaded clips on my computer. Where are they?
Check your browsers settings to see where downloads are automatically saved on your computer, or to change that location. Also keep in mind that the file names differ from clip titles.
Why dont the clips play in my media player?
Our video clips are .mov and .mp4 files. Make sure that your media player supports these files.
Why do some clips appear choppy or jerky in my media player?
A clip may appear jerky because your computer cant quite process it fast enough to keep up. The larger the file size (or resolution), the more processing power your computer needs to play the clip smoothly.
Are the clips compatible with my editing program?
Our video clips are available in both .mov and .mp4 format and our audio clips are available in both .wav and .mp3 format. While most programs support these formats, please check your editing program to see what formats it supports.
Why dont the clips import into my editing program?
Our video clips come in both .mov and .mp4 format. Make sure that your editing program supports one of these formats.
How can I use the clips if theyâ€™re not supported by my editing program?
You can convert the clips to a supported format. We recommend a free and easy-to-use program called MPEG Streamclip, which you can download at www.squared5.com.
Can you help me with a technical issue in my editing program?
If youâ€™re having a technical issue with your editing program, the best things to do are search our blog, use Google, or contact your editing programâ€™s support team. While we will do our best help you, we donâ€™t know the ins and outs of every program and may not be able to solve the issue.Back to Top
What is an After Effects template?
An After Effects template is a pre-made graphics template that allows you to insert your own text, images, and footage to create a dynamic project. These templates can only be opened and edited with Adobe After Effects, a special effects program.
What format do the After Effects templates download in?
The After Effects templates download as .zip files. Unarchive the file (usually just double-click) in order to open the folder that contains the necessary files and footage for editing.
How do I edit the After Effects templates?
The templates can only be opened and edited with Adobe After Effects. Check the description on each template to see what version of After Effects can open the project. (Most are compatible with version CS3 and higher.)
What versions of After Effects are your templates compatible with?
Most templates are compatible with Adobe Creative Suite 3 (CS3) or higher. However, some templates require CS4 or higher. Read a templateâ€™s description under the download button to find its compatibility.
Can I use these templates in Pinnacle, Sony Vegas, Final Cut, or any other editing program?
No. You must have Adobe After Effects to use these templates. Once you customize the templates in After Effects, then you can export them into a variety of video formats compatible with various video editing programs.
Do I have to know how to use After Effects or do you have tutorials?
Each of our templates comes with a tutorial walkthrough that assumes you have some basic understanding of After Effects. So while you donâ€™t need to know how to design within After Effects, you should know the fundamentals of manipulating the program.
How do I change the color/background/font/speed of the template?
Each of our templates comes with a tutorial walkthrough that will show you how to modify the text, images, or video within the template. If you wish to customize the template further, we strongly suggest you seek out websites that focus on After Effects tips and advice. A few of our favorites are Adobeâ€™s After Effects Forum, AE Tuts+, and Creative Cow.
Why is there a â€œmissingâ€ error message when I open an After Effects template?
Some templates use third-party effects that donâ€™t come standard with After Effects. However, these plugins and effects have been pre-rendered into the templates. The templates will still work and appear exactly as they should - the error message is simply stating that After Effects isnâ€™t linking to the original effects used.
The template I downloaded isnâ€™t working. How do I fix it?
If you are having trouble with one of our templates, we ask that you please make sure it is the template that is causing the issue and not your system configuration. In this case, Google is your best friend. Often, issues with templates are actually issues with After Effectsâ€™ setup.
If you still have trouble, please get in touch with our support team and provide the following details:
- Operating System (Windows/Mac OS X)
- Your version of After Effects
- The name(s) of the template(s) causing you trouble
- A detailed description of what is going wrong. Please provide any specific error codes, pop-ups, or messages that appear when modifying the templates.
The more details you are able to provide, the easier it will be for us to help you i.e. â€œit isnâ€™t workingâ€ wonâ€™t get you very far!Back to Top
Can I use clips commercially that show peopleâ€™s faces?
If a clip shows a personâ€™s face, it must be under the â€œTalent Releasedâ€ categories. Look at the category listings both above and below a clipâ€™s preview video to see if it falls into one of these categories. If a personâ€™s face is shown in a clip and the clip is not listed under a â€œTalent Releasedâ€ category, then that clip may not be used commercially.
Can I use clips commercially that show a specific product, brand, or company?
You must obtain permission from that company before using a clip commercially that features their brand, image, or likeness.
Do I need to credit Video Blocks when I use their content?
No. (But it would be nice!) If your project requires licensing information, you can credit â€œFootage Firm, Inc.â€
Do you have information about the composer of a song?
Unfortunately we cannot provide individual information about composers because our library is comprised of many songs from many different composers and media houses. If you need to provide credit, you can attribute the songs to â€œFootage Firm, Inc.â€
What are the ISRC numbers associated with your songs?
Unfortunately, we do not have ISRC numbers at this time for our music.
YouTube has flagged my video with your music, what do I do?
Because we donâ€™t create the songs ourselves (we buy them from other composers), other parties may have copyright on the material. In some cases, they choose to enforce that on YouTube. If that happens, you can use our license agreement as proof to YouTube that you indeed have the rights to use the music.Back to Top