Frequently Asked Questions

About Video Blocks

What is Video Blocks?

How does Video Blocks work?

What is stock footage?

Can I sell my content to Video Blocks?

Accounts

How do I purchase a subscription?

How do you accept payments?

Do I have to agree to a long-term contract?

If your pricing changes, will my subscription be affected?

I have a registered account, so why am I unable to login?

I forgot my username or password. What can I do?

How do I find and print my invoices/receipts?

Can I share my login information with colleagues?

What is a Premium account?

Why was I automatically billed or re-billed?

If I cancel my account, can I still use the content I downloaded?

I was billed, but I didn't want to continue my subscription. Can I be issued a refund?

About Our Content

What browsers are compatible with Video Blocks?

What are the specifications of your video clips?

What are the specifications of your audio clips?

Do you offer footage in NTSC or PAL format?

What's the difference between the two download buttons?

Which download button should I use? Which file format is right for me?

What is an alpha channel and how do I use alpha channel clips?

Are the previews just shortened versions of the downloaded clips?

Do the video clips have sound?

Licensing

How am I allowed to use your content?

How am I not allowed to use your content?

What is "substantial value"?

What does royalty-free mean?

Can I use downloaded content to create work for a client?

Can I use clips commercially that show people's faces?

Can I use clips commercially that show a specific product, brand, or company?

Do I need to credit Video Blocks when I use their content?

Do you have information about the composer of a song?

What are the ISRC numbers associated with your songs?

YouTube has flagged my video with your music, what do I do?

Site Issues

Why am I unable to view a clip preview?

Why does my browser display a "Web page not found/not available" message when I try to download a clip?

Why is a download timing out or not completing?

The audio files aren't downloading. How do I download them?

Technical Help Using Content

I cant find my downloaded clips on my computer. Where are they?

Why don't the clips play in my media player?

Why do some clips appear choppy or jerky in my media player?

Are the clips compatible with my editing program?

Why don't the clips import into my editing program?

How can I use the clips if they're not supported by my editing program?

Can you help me with a technical issue in my editing program?

After Effects

What is an After Effects template?

What format do the After Effects templates download in?

How do I edit the After Effects templates?

What versions of After Effects are your templates compatible with?

Can I use these templates in Pinnacle, Sony Vegas, Final Cut, or any other editing program?

Do I have to know how to use After Effects or do you have tutorials?

How do I change the color/background/font/speed of the template?

Why is there a "missing" error message when I open an After Effects template?

What is Video Blocks?

VideoBlocks.com is a subscription-based service that provides members with unlimited downloads of stock video, motion backgrounds, production music, sound effects, special effects, After Effects templates and much more. You can learn more about us here.

How does Video Blocks work?

Video Blocks is subscription-based. Once subscribed, you have unlimited access to download everything in the library* - as much as you want, as often as you want. Once you download a file it is yours to keep and use forever, royalty-free, even if you change your subscription or cancel your account.

*4K footage is only available to members with Premium accounts.

What is stock footage?

Stock footage, and stock media in general, is existing content that can be used in feature films, television, online and multimedia work, and virtually any other project type, commercial or otherwise. Stock media is a useful way for media makers to save time and money that would otherwise be spent creating content themselves.

Can I sell my content to Video Blocks?

Yes! We accept content submissions on a rolling basis. To fill out an application and learn about our submission requirements, please see our submissions page.

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How do I purchase a subscription?

To purchase a Video Blocks subscription please see our Join Us page.

How do you accept payments?

We currently accept online payments via credit card, and we can also accept purchase orders. Contact us for assistance with purchase orders.

Do I have to agree to a long-term contract?

No. There are no long-term contracts, and you can opt-out of your subscription at any time.

If your pricing changes, will my subscription be affected?

Nope! If our prices or plans change, you'll stay on your current subscription plan.

I have a registered account, so why am I unable to login?

Most likely, you're trying to login on the wrong page. Make sure you're going here to login.

I forgot my username or password. What can I do?

No worries! Go to the login page, and you'll see buttons to click if you forgot your username or password.

How do I find and print my invoices/receipts?

Once logged in, go to "Manage Account" at the upper-right corner of the site. Then click the "Billing & Subscription" tab on the left, and there will be an option to view and print your invoices.

Can I share my login information with colleagues?

No. Only one user is allowed per account. If you need a multi-user account, consider purchasing a Premium plan.

What is a Premium account?

A Premium account offers additional service features and functionality not found in a standard account, including:

  1. Access to Ultra HD 4K resolution footage
  2. Multiple account logins
  3. Batch downloading files from Project Bins
  4. Downloading directly from search pages
  5. Downloading directly to Dropbox
  6. A personal account representative to help with any questions or issues

For help upgrading to a Premium plan, please contact support.

Why was I automatically billed or re-billed?

Unless you choose to cancel your account, its subscription will auto-renew on the scheduled renewal date. You can cancel your account at any time by going to the "Billing & Subscription" tab in the Member Dashboard.

If I cancel my account, can I still use the content I downloaded?

Yes. Once you download a file it is yours to keep and use forever, royalty-free, even if you change your subscription or cancel your account.

I was billed, but I didn't want to continue my subscription. Can I be issued a refund?

You may request a refund for your subscription period(s) as long as you did not downloaded any files during the subscription(s). Unfortunately, given the nature of our business we cannot provide any refunds if you have download files.

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What browsers are compatible with Video Blocks?

All browsers support Video Blocks. However, some older versions of Safari and Internet Explorer have trouble handling certain features of the site. We recommend using Chrome or Firefox for best results.

What are the specifications of your video clips?

The majority of our video clips are available in full HD (1920x1080) at 29.97 fps. A handful of footage is offered at 24 fps, and a handful is offered in SD (mostly archival). All video clips are available in mov and mp4 formats, using the Photo-JPEG and H.264 codecs respectively.

What are the specifications of your audio clips?

All audio clips are available in both WAV and MP3 format. WAV files are offered at 44.1 kHz, and MP3 files are offered at 128 kbps.

Do you offer clips in NTSC or PAL format?

At this time, all of our video footage in NTSC format. However, you can convert the clips to PAL format without any noticeable loss in quality.

What's the difference between the two download buttons?

There are two download buttons for video clips - one labeled "Download (MP4)" and another labeled "Download (MOV)." The first one is for an H.264 MP4 file and the second is for a Quicktime Photo-JPEG file. Both clips have the same resolution and frame rate (unless otherwise noted).

The difference is in how the file is compressed. The Photo-JPEG compresses the file less, resulting in better image quality, but a larger file size. The MP4 H.264 compresses the file, causing a slight loss in image quality, but significantly decreases the file size.

Audio files are available in WAV and MP3 format. WAV files maintain a higher quality, while MP3 compresses the files to a smaller size. Both formats sound the same to the ear.

Which download button should I use? Which file format is right for me?

To put it simply, Photo-JPEG is your best option for the highest quality possible.

However, the MP4 format still offers stunning visual quality at a significant reduction of file size. There is only a slight difference visually between the MP4 and Photo-JPEG formats.

If you're using the clips for professional or broadcast purposes or plan on doing heavy post-processing to it (i.e. color correction or visual effects), we suggest using the Photo-JPEG clip since it contains more image data.

If you're just looking to casually add a video clip to a school project, worship service or other personal project, the MP4 download will be more than capable.

Finally, if Internet download speeds are a concern for you, we suggest using the MP4 files. Because the file size is so much smaller, you will be able to download each clip faster.

What is an alpha channel and how do I use alpha channel clips?

An alpha channel is a layer in a video clip that makes part of the frame transparent in an editing program. Alpha channel clips use either the Animation or PNG codec, so be sure that your editing software supports these codecs.

When you import an alpha channel clip into an editing program, the alpha channel automatically becomes transparent (it is usually the black space in the clip). Just drag and drop your footage under the alpha channel clip. Make sure your editing program supports alpha channels.

For tips on using alpha channels in Sony Vegas, please read this article.

Are the previews just shortened versions of the downloaded clips?

No. What you see in a clip preview is exactly what you'll get in the downloaded file.

Do the video clips have sound?

No, our video clips do not have sound.

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How am I allowed to use your content?

Our content may be used for nearly any project, commercial or otherwise, including feature films, broadcast, commercial, industrial, educational video, print projects, multimedia, games, and the internet, so long as substantial value is added to the content. (For example, incorporating a video clip into a commercial qualifies, while reposting our video clip on YouTube with no modification or incorporation does not.) Once you download a file it is yours to keep and use forever, royalty-free, even if you change your subscription or cancel your account.

How am I not allowed to use your content?

Our content may not be:

  1. resold or redistributed as standalone files;
  2. used in any work which includes pornography, condones violence, or violates the privacy or publicity rights of any third party.

What is "substantial value"?

Substantial value means that you are adding to the stock file such that the completed work is no longer recognizable as the original file. This can be as simple as editing a stock file into a larger media project, or even just adding a title.

What does royalty-free mean?

Royalty-free is a type of license that allows unlimited use of content in media projects, and without having to pay royalty fees.

Can I use downloaded content to create work for a client?

Yes. However, the original stock files may not be provided for the client to use unless the client has registered an account.

Can I use clips commercially that show people's faces?

A clip that features someone's face must be talent released in order to be used commercially. These clips must be marked with the following text, below the download buttons: "Model Released. Signed release filed with Video Blocks."

Can I use clips commercially that show a specific product, brand, or company?

You must obtain permission from that company before using a clip commercially that features their brand, image, or likeness.

Do I need to credit Video Blocks when I use their content?

No. If your project requires licensing information, you can credit "Footage Firm, Inc."

Do you have information about the composer of a song?

Unfortunately we cannot provide individual information about composers because our library is comprised of many songs from many different composers and media houses. If you need to provide credit, you can attribute the songs to "Footage Firm, Inc."

What are the ISRC numbers associated with your songs?

Unfortunately, we do not have ISRC numbers at this time for our music.

YouTube has flagged my video with your music, what do I do?

Because we don't create the songs ourselves (we buy them from other composers), other parties may have copyright on the material. In some cases, they (wrongfully) choose to enforce that on YouTube. If that happens, you can use our license agreement as proof to YouTube that you indeed have the rights to use the music. You can also try contacting the enforcing party directly.

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Why am I unable to view a clip preview?

Try clearing your browser's cache and trying again. Also be sure that Java is up to date. Occasionally a preview clip may be broken, so if the issue persists, please contact us.

Why does my browser display a "Web page not found/not available" message when I try to download a clip?

Try using Firefox or Chrome as your browser, as Internet Explorer tends to display this message and occasionally has trouble downloading from our site. Or, try clearing your browser's cache and trying again. If those fixes don't work, please contact us and let us know.

Why is a download timing out or not completing?

Video files can be very large in size (a few of our clips are around 1 GB), so make sure your internet connection isn't being slowed or interrupted during a download. We also offer compressed .mp4 versions of our clips that should save you both time and space in downloading.

The audio files aren't downloading. How do I download them?

Right-click the Download button and choose "Save File As" (or whichever similar option is given depending on your browser).

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I cant find my downloaded clips on my computer. Where are they?

Check your browser's settings to see where downloads are automatically saved on your computer, or to change that location. Also keep in mind that the file names often differ from clip titles.

Why don't the clips play in my media player?

Our video clips are .mov and .mp4 files and sometimes include specialized codecs (Animation and PNG). Make sure that your media player supports these files and codecs. QuickTime Player and VLC Player should be able to play all of our files.

Why do some clips appear choppy or jerky in my media player?

A clip may appear jerky because your computer cant quite process it fast enough to keep up. The larger the file size (or resolution), the more processing power your computer needs to play the clip smoothly.

Are the clips compatible with my editing program?

Our video clips are available in both .mov and .mp4 format and our audio clips are available in both .wav and .mp3 format. While most programs support these formats, please check your editing program to see what formats it supports.

Why don't the clips import into my editing program?

Our video clips come in both .mov and .mp4 format. Make sure that your editing program supports one of these formats.

How can I use the clips if they're not supported by my editing program?

You can convert the clips to a supported format. We recommend a free online resource called Free Encoding, which you can access at www.freeencoding.com.

Can you help me with a technical issue in my editing program?

If you're having a technical issue with your editing program, the best things to do are search our blog, use Google, or contact your editing program's support team. We will do our best help you, but we don't know the ins and outs of every program and may not be able to solve the issue.

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What is an After Effects template?

An After Effects template is a pre-made graphics template that allows you to insert your own text, images, and footage to create a dynamic project. These templates can only be opened and edited with Adobe After Effects, a special effects software program.

What format do the After Effects templates download in?

The After Effects templates download as .zip files. Unarchive the file (usually just double-click) in order to open the folder that contains the necessary files and footage for editing.

How do I edit the After Effects templates?

The templates can only be opened and edited with Adobe After Effects. Check the description on each template to see what version of After Effects can open the project. (Most are compatible with version CS3 and higher.)

What versions of After Effects are your templates compatible with?

Most templates are compatible with Adobe Creative Suite 3 (CS3) or higher. However, some templates require a higher version. Read a template's description to find its compatibility.

Can I use these templates in Pinnacle, Sony Vegas, Final Cut, or any other editing program?

No. You must have Adobe After Effects to use these templates. Once you customize the templates in After Effects, then you can export them into a variety of video formats compatible with various video editing programs.

Do I have to know how to use After Effects or do you have tutorials?

Each of our templates comes with a tutorial walkthrough that assumes you have some basic understanding of After Effects. So while you don't need to know how to design within After Effects, you should know the fundamentals of manipulating the program.

How do I change the color/background/font/speed of the template?

Each of our templates comes with a tutorial walkthrough that will show you how to modify the text, images, or video within the template. If you wish to customize the template further, we strongly suggest you seek out websites that focus on After Effects tips and advice. A few of our favorites are Adobe's After Effects Forum, AE Tuts+, and Creative Cow.

Why is there a "missing" error message when I open an After Effects template?

There are three potential "missing" messages that you may be seeing:

  1. Missing plugins: Although some templates use third-party effects that don't come standard with After Effects, these plugins have been pre-rendered into the templates.
  2. Missing files: This message usually appears if the zip file hasn't extracted properly. For Windows users, try right-clicking the zip file and choosing "Extract All." If that option is not available, try using a different extraction program to unarchive the file.
  3. Missing fonts: Occasionally, artists use specialized fonts in templates. (A download link is usually included with the project.) After Effects will simply change the font to one already installed on your computer.
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